FAQ

MY PRINT WAS DELIVERED RIPPED-- CAN I GET A REFUND?

Unfortunately no, all sales are final purchase.

Sometimes the "Do Not Bend" sticker doesn't do its job. 
If any prints arrive in damaged condition please contact me directly within the first two days of it's arrival attached with your contact information as well as a photo of the damaged art.

Replacements for the damaged goods will be sent out within 1-2 weeks.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO COME IN?

Shipping for pre-order purchases may take anywhere from 3-4 weeks.
Updates can be found on the artists social media account as the processing on the orders goes forward.

Shipping for both domestic and international orders may take up to 1-2 weeks.

CAN I ORDER A CUSTOM SIZED PRINT?

Yes! You are always more than welcome to reach out to me directly to see what I can do!
*Payments will have to be payed up front!

WHY DON'T YOU SIGN YOUR PRINTS?

Truthfully it isn't something purposefully done, I just tend to forget!
If by chance you do want your print/sticker/magnet signed please just leave a comment with your purchase!
All of my orders come with a handwritten love letter from me but I'm always willing to do a little more writing

WHY AREN'T ALL OF YOUR PAINTINGS OFFERED AS PRINTS?

As much as I would love to have every painting produced as a print, sometimes quality issues prevent us from not being able to accurately produce a copy of the painting.
 

Personally I would hate to put out a print/magnet/sticker that isn't up to my standards. 

Upon direct contact with the artist we're always willing to create a non listed painting as a print!

It may be a little more pricey than most prints that are listed-- but you are always more than welcome to inquire more information about this process.

SHIPPING INFO

  • Prints will be shipped out in rigid flat mailers to ensure the image doesn't bend during shipping process
     

  • Each print comes in a plastic sheet for protection from the natural elements it may come face with during the shipping process

  • Stickers will be packaged and mailed out in standard u.s postal envelopes (does not contain a tracking code)
     

  • Shipping for both domestic and international orders may take up to 1-2 weeks.
     

  • Pre-order shipments may take as long at 3-4 weeks.

    SHIPPING POLICY

  • If any prints arrive in damaged condition please contact me within the first two days of it's arrival attached with your contact information as well as a photo of the damaged art. Replacements for the damaged goods will be sent out within 1-2 weeks.


All purchases are final sale.

HOW TO CARE FOR PRINTS

The following is a direct copy from (artevolutions/how to care for prints)
 

When taking care of art created on paper there are a few points specifically for preserving your artwork on paper.
 

  1. Keep your artwork out of direct sunlight. If exposed to extreme heat or sunlight over long periods of time, paper can become brittle and reach a point where it simply crumbles to the touch.
    Extreme humidity can cause mold and mold encourages discoloration of your print. We encourage you to not place your print near a stove, shower, or sink.

  2. Frame under non-glare glass, treated with a coating to protect the work from UV sunlight if possible. This not only protects your artwork from sunlight, the non-glare glass makes it easier to see the artwork surface when it is displayed.

  3. The mat and backing of your frame should be made of acid free paper and finished with acid free tape. This is to avoid any moisture reaching your painting and damaging it.

     

ARTIST STATEMENT (?)

Painting is kind of hard and sometimes you need a little help.
If by chance you are a painter/artist feel free to directly reach out to me if you have any questions regarding tips/tricks/artsy questions, via twitter/instagram/email

One of the biggest things that help my creative process is the guidance I receive from friends/colleagues/professors
whether it's an in depth talk about my art or just a simple note of reassurance


 

  • Black Instagram Icon
  • Black Twitter Icon

©2018 by luna-c.